Orders & Delivery
How long does delivery take?
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Standard delivery takes 3-5 business days. Express delivery is available and takes 1-2 business days. Delivery times may vary based on your location.
Do you offer free shipping?
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Yes! We offer free standard shipping on all orders above Rs. 2,500. For orders below this amount, a flat shipping fee of Rs. 150 applies.
Can I track my order?
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Absolutely! Once your order is shipped, you'll receive a tracking number via email and SMS. You can track your order status in real-time through our website or the courier's tracking portal.
What areas do you deliver to?
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We deliver across Pakistan to all major cities and most rural areas. Enter your postal code at checkout to confirm delivery availability in your area.
Can I change my delivery address after placing an order?
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Yes, you can change your delivery address before the order is shipped. Please contact our customer support team immediately with your order number and new address.
Products & Sizing
How do I choose the right size for my child?
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Each product page includes a detailed size chart with measurements. We recommend measuring your child's height, chest, and waist, then comparing with our size guide. If you're between sizes, we suggest sizing up for growing room.
Are your clothes made from safe materials for kids?
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Yes! All our clothing is made from child-safe, non-toxic materials. We use soft, breathable fabrics like cotton and cotton blends that are gentle on sensitive skin and meet international safety standards.
Do you have clothes for newborns?
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Yes! Our 0-2 Years collection includes clothing suitable for newborns and infants. These items are specially designed with soft fabrics and easy-to-use closures for quick diaper changes.
How should I care for the clothes?
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Care instructions are provided on each garment's label. Generally, we recommend machine washing in cold water with similar colors and tumble drying on low heat. Avoid bleach to maintain fabric quality and colors.
Do colors look the same as in pictures?
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We strive to display accurate colors, but slight variations may occur due to screen settings and lighting. If you're not satisfied with the color, our easy return policy has you covered.
Returns & Exchanges
What is your return policy?
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We offer a 14-day return policy from the date of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Simply contact us to initiate a return.
How do I exchange an item for a different size?
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Contact our customer support with your order number and the size you need. We'll arrange a free exchange if the item is available. The exchange process typically takes 5-7 business days.
Who pays for return shipping?
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If the return is due to our error (wrong item, defective product), we cover return shipping. For size exchanges or change of mind, return shipping is the customer's responsibility.
When will I receive my refund?
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Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be credited to your original payment method.
Can I return sale items?
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Yes, sale items can be returned within 14 days following the same return policy. However, some clearance items marked as "Final Sale" are non-returnable.
Payment & Pricing
What payment methods do you accept?
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We accept all major credit/debit cards (Visa, Mastercard), bank transfers, JazzCash, Easypaisa, and Cash on Delivery (COD) for eligible orders.
Is Cash on Delivery available?
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Yes! COD is available for orders up to Rs. 10,000. A small COD handling fee of Rs. 100 may apply depending on your location.
Are prices inclusive of taxes?
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Yes, all prices displayed on our website are inclusive of applicable taxes. There are no hidden charges - what you see is what you pay (plus shipping if applicable).
Do you offer discounts or promotions?
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Yes! We regularly run seasonal sales, festive promotions, and offer discount codes. Subscribe to our newsletter and follow us on social media to stay updated on the latest deals.
Is my payment information secure?
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Absolutely! We use industry-standard SSL encryption to protect your payment information. We never store your complete card details on our servers.
Account & Support
Do I need an account to place an order?
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No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, view order history, and get faster checkout on future purchases.
How do I reset my password?
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Click on "Forgot Password" on the login page, enter your registered email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password.
How can I contact customer support?
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You can reach us via email at support@kidzclothing.com, call us at +92-XXX-XXXXXXX (Mon-Sat, 9 AM - 6 PM), or use the contact form on our website. We typically respond within 24 hours.
Can I cancel my order?
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Yes, you can cancel your order before it's shipped. Contact our customer support immediately with your order number. Once shipped, you'll need to follow our return process.
Do you have a physical store?
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Currently, we operate exclusively online to offer you the best prices and widest selection. This allows us to keep costs low and pass the savings on to you!
