At Kidz Wear, we stand behind the quality of everything we sell. If you're not completely satisfied with your purchase, our refund policy ensures a smooth and transparent resolution. Please read the information below carefully.
You may be eligible for a refund if:
- You received a defective or damaged item
- You received the wrong item (wrong size, color, or product)
- Your order was lost in transit and not delivered
- The item significantly differs from its description on the website
- Refund request is raised within 7 days of delivery
| Refund Method |
Processing Time |
| Bank Transfer / EasyPaisa / JazzCash |
3–5 business days after approval |
| Store Credit / Voucher |
Within 24 hours of approval |
| Cash on Delivery Orders |
5–7 business days via bank transfer |
| Debit / Credit Card |
5–10 business days (bank dependent) |
Contact Our Support
Email support@kidzwear.pk with your order number, issue description, and photos if applicable.
Await Review
Our team will review your request within 1–2 business days and confirm eligibility.
Return the Item (if required)
For some cases, you may need to ship the item back. We'll guide you through the process and cover shipping for our errors.
Refund Processed
Once approved, your refund will be processed to your original payment method within the stated timeframe.
- Items returned after the 7-day window
- Items that have been worn, washed, or tampered with
- Final Sale or clearance items
- Shipping charges (unless item is defective or wrong)
- Change of mind or wrong size ordered by customer
Note: For size-related issues, we recommend using our free Exchange Policy instead of a refund, as exchanges are typically faster and easier to process.
Have a refund query?
We're here to help make it right.
Get in Touch
